Frequently Asked Questions about the Free Family Fun Run
If you have a question, before contacting us please look at the info pages on the web site and check out our frequently asked questions below.
If you still can’t find the answer, please use the Contact Us form to get in touch.
Yes, you can can collect the race number of another runner at pre-registration only. To facilitate this, please bring a letter signed by the absent runner authorising you to collect on their behalf. It’s essential that every runner gets the race number assigned to them – do not mix them up! (If you do, the results will be wrong!)
Runners must collect their race numbers in person on race day.
Nobody under the age of 16 will be permitted to take part in the 10k race. This is a condition of our Association of Running Clubs race permit, through which we’re insured.
Unfortunately, due to the largely off road nature of the course and narrow sections of canal towpath, we would discourage running with pushchairs for your safety and the safety of other runners.
There will be no water stop at the 5k point. If you will need water during the run, you’ll need to carry it. There will be water at the finish.
Unfortunately we are not able to offer refunds on entry fees. If you cannot run then we would prefer that you transfer your race number to another person, as we will still have to pay for your number, medal, etc. You can do a transfer yourself up until midnight on the Sunday before the race by logging in to the The Entry Point website. To avoid messing up the race results, please make sure that all the details of the other person are entered, especially their name, age and gender. If you have any problems or need any assistance with this, please use the Contact Us form to get in touch. If you can’t find anyone to transfer to, or it’s after the Sunday deadline, we MAY be able to defer your entry to a future race – please use the Contact Us form to find out.
Start zones are not necessary as there will be an ultra wide start line, and all competitors will be very near the front.
We are keen to encourage entries from all levels of runner, but this is not a walking event so we expect everyone to finish in 2 hours. If you want to run/walk the course that’s fine! If you are very near the back of the field, please be aware that there is a cross over point where it is possible (but very unlikely) that you may encounter the lead runners at the very front of the race coming very quickly. If this happens, please keep to one side of the path and follow any marshal’s instructions.
If you’ve entered some information incorrectly when signing up, don’t worry. You can log in to the The Entry Point website up until midnight on the Sunday before the event and change this. If you are having problems, drop us a line using the Contact Us form until the Friday night before the event and we’ll sort it for you.
We strongly recommend that you don’t listen to music during the race. This is for your own safety as one part of the course is on a public road. Other parts of the course are narrow in places, and you must be able to hear a runner behind you that is wanting to get past. If you do insist on listening to music, please bone conduction headphones or only use one earphone so you have some awareness of your surroundings and you can hear the instructions of our marshals.
Yes, you can transfer your race number to another person aged 16 or over. You can do this yourself up until midnight on the Sunday before the race by logging in to the The Entry Point website. To avoid messing up the race results and spoiling them for other people, please make sure that all the details of the other person are entered, especially their name, age, gender, and club. If you have any problems or need any assistance with this, please use the Contact Us form to get in touch. After the Sunday before the race, but before Friday, it MAY still be possible to do a transfer – use the Contact Us form to find out.
The 10k race is only for people aged 16 and over. No-one is permitted to run in either the 10k race or the 2k race unless they have registered.
Dogs are permitted (on a lead) on Queen’s Parade, but unfortunately they are not permitted in the Rugby Stadium, where the 10k finishes (except for guide dogs). Therefore, dogs are not permitted on the 10k. This is a restriction imposed by the land manager and is out of our control.